Job Description

Job Title: IT Administrator - L3

Job Summary

The IT Administrator - L3 is responsible for advanced administration, troubleshooting, and optimization of the organization's IT infrastructure. This role acts as the highest level of technical escalation, ensuring system stability, security, and performance while supporting critical business operations.

Key Responsibilities

Act as L3 escalation point for complex infrastructure, system, and network issues Design, implement, and maintain enterprise IT systems and architecture Administer and optimize Windows/Linux servers, Active Directory, and core services Manage advanced troubleshooting for endpoints, applications, and network issues Lead patching, upgrades, migrations, and system hardening activities Ensure security compliance, vulnerability remediation, and incident response Oversee backup, disaster recovery, and business continuity planning Automate administrative tasks using scripting (PowerShell, Bash) Mentor L1/L2 teams and create technical documentation and SOPs Work closely with security, cloud, and application teams on strategic initiatives
Required Skills & Qualifications

Bachelor's degree in IT, Computer Science, or equivalent experience 5+ years of experience in IT Administration or Infrastructure Support Strong expertise in Windows Server, Active Directory, DNS, DHCP, and Group Policy Advanced troubleshooting skills across systems, networks, and endpoints Hands-on experience with endpoint management and monitoring tools Solid understanding of cybersecurity best practices
Preferred Skills

Experience with cloud platforms (Azure/AWS), virtualization, and hybrid environments Knowledge of SIEM, endpoint security, and identity management solutions Scripting and automation expertise Industry certifications (Microsoft, Azure, ITIL, CompTIA, CISSP - preferred)
Job Type: Full-time

Benefits:

Health insurance Provident Fund
Work Location: In person