Job Description

Position: IT Systems Administrator

Department:

Administration

Reporting To:

Head of Admin (Direct) / Managing Director (Dotted Line)

Location:

Bangalore

Team Size:

Individual Contributor

Role Purpose

The IT Systems Administrator will manage and maintain the organization's IT infrastructure -- covering hardware, networking, server and email systems, security, and user support.
As the company's first in-house IT resource, the role combines hands-on operations with strategic groundwork for future digital improvement and automation.

Key Responsibilities

1. Infrastructure Management

Manage procurement, installation, and maintenance of all IT hardware (desktops, laptops, printers, routers, etc.). Maintain the IT asset register and conduct regular system health checks. Oversee three office networks, ensuring firewall and connectivity performance. Coordinate with Admin and vendors for procurement, AMC, and support.

2. Server, Domain & Email Administration

Administer the on-premises email server, including user accounts, permissions, and security. Maintain the company domain, DNS, and SSL certificates. Ensure smooth operation of the website and apps; liaise with vendors for maintenance and troubleshooting. Monitor server uptime, storage, and email security.

3. Software & Application Support

Serve as first-line support for all applications -- ERP (Tally), POS (QueueBuster), custom modules, and Bizom. Troubleshoot and escalate issues to vendors when required. Maintain configuration documentation, version control, and update logs.

4. Security, Backup & Data Management

Monitor firewall activity, antivirus protection, and network security. Implement a structured local/cloud data backup system for critical files and ERP data. Conduct periodic audits to ensure data integrity and business continuity.

5. User Support & Training

Provide direct user support for system, email, and hardware issues. Track and resolve user tickets, documenting recurring problems. Conduct awareness sessions on cyber safety and IT best practices.

6. IT Development & Process Improvement

Identify automation and process improvement opportunities. Recommend tools to enhance productivity, collaboration, and data flow. Develop and maintain internal IT and data security policies. Evaluate emerging technologies aligned with organizational needs.

Key Competencies

Strong knowledge of Windows OS, networking, and basic server management. Experience with firewalls, antivirus systems, and ERP/POS tools. Excellent troubleshooting and vendor coordination abilities. Independent, detail-oriented, and accountable for uptime and service quality. Clear communication and documentation skills.

Qualifications & Experience

Bachelor's Degree / Diploma in Computer Science, IT, or related fields. 3-6 years' experience in IT infrastructure and systems management. Relevant certifications (CCNA, CompTIA, etc.) preferred.
Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹45,000.00 per month

Benefits:

Cell phone reimbursement Internet reimbursement Leave encashment Provident Fund
Work Location: In person