Own day-to-day IT operations for a 37 member firm covering user support, Microsoft 365 administration, device and network management, security & backup, and vendor coordination.
Engage stakeholders to understand business needs; design, implement, and manage secure, reliable, and cost?effective solutions aligned with firm goals.
Key ResponsibilitiesEnd?User Support & Device Management
Primary contact for L1/L2 support across laptops, desktops, printers, and mobile devices.
New device setup: OS install, driver/firmware updates, baseline hardening, asset labelling.
Upgrade Windows 11 Home to Pro via volume key where applicable; join to Entra ID/Azure AD (work/school account).
Create a local Administrator (break?glass) account where needed; maintain device naming and inventory hygiene.
Install/activate Microsoft 365 Apps; ensure Office apps show the user's company ID (not Family account) so OneDrive works.
Sign in and validate Outlook, Teams and OneDrive; resolve sync issues; set "Always keep on this device" for key folders.
Set up required apps and peripherals; manage printer/scanner configurations and drivers.
Microsoft 365 Administration (Tenant)
Provision users, assign/adjust licenses, enforce MFA, and monitor service health in the Microsoft 365 Admin Center.
Exchange Online: create shared mailboxes/aliases, distribution lists; set mailbox policies and permissions.
SharePoint Online: create/maintain sites, libraries, metadata and permissions; add users to correct groups.
OneDrive for Business: monitor sync health, storage, and retention; assist with data restores when needed.
Microsoft Teams: configure policies, channels and meeting settings; ensure reliable collaboration across devices.
Security, Backup & Compliance
Endpoint protection: deploy and monitor Bitdefender; ensure devices stay compliant with policy.
Backups: enable and monitor Spanning 365 for mail, OneDrive and SharePoint; test restores periodically.
Disable Windows Hello for Business per policy; enforce password/MFA and device encryption standards.
Run periodic user/access/permission reviews; remediate risky sharing and stale access.
Maintain secure credential storage and follow SOPs for onboarding/offboarding and least?privilege access.
Network & Infrastructure
Monitor and maintain office LAN/Wi?Fi; basic configuration and troubleshooting of switches/APs/firewalls (e.g., Sophos XG, Meraki/TP?Link).
Track uptime, latency and WAN issues; coordinate failover/ISP support and routine maintenance windows.
Maintain inventory of network hardware, IP addressing, and documentation.
Vendor, Licensing & Procurement
Coordinate with vendors (CSP for Microsoft 365, GoDaddy, Adobe, hardware suppliers) on quotes, renewals, and incident escalations; drive SLAs to closure.