Job Description

Job Summary:

The IT Administrator is responsible for managing and maintaining the organization's IT infrastructure. This role focuses on server management, network administration, security, and ensuring the smooth operation of all IT systems. The IT Administrator will also provide Level 2/Level 3 technical support to users when required.

Key Responsibilities1. Server & System Administration

Install, configure, and maintain Windows/Linux servers Manage Active Directory (users, groups, policies, permissions) Handle server backups and disaster recovery processes Perform system updates and patch management Manage file servers and print servers

2. Network Administration

Configure and manage switches, routers, and firewall devices Troubleshoot LAN/WAN/WiFi network issues Configure VLANs, VPNs, DHCP, DNS, NAT, and routing Monitor and optimize network performance

3. Security Management

Manage endpoint security tools (antivirus, EDR, firewall policies) Ensure data protection and access control Conduct regular system and security audits Implement backup and disaster recovery policies

4. Cloud & Email Administration

Manage Microsoft 365 / Google Workspace admin consoles Create and manage user mailboxes and security settings Handle SharePoint, OneDrive, and cloud storage management Monitor licenses and cloud resources

5. IT Asset Management & Documentation

Maintain IT asset records, licenses, and inventory Prepare and update network diagrams, SOPs, and configuration documents Coordinate with vendors (hardware, software, ISP, AMC vendors)

6. L2/L3 Technical Support

Resolve advanced technical issues escalated from IT support Handle complex incidents and perform root cause analysis (RCA) Ensure minimal downtime and smooth IT operations

Required Skills

Strong knowledge of Windows Server (2016/2019/2022) and Active Directory Networking fundamentals (DHCP, DNS, VPN, VLANs, routing, switching) Firewall configuration experience (Fortigate, SonicWall, Cisco, etc.) Microsoft 365 / Google Workspace administration Basic knowledge of virtualization (VMware/Hyper-V) Strong troubleshooting, analytical, and documentation skills Good communication and customer-handling skills

Preferred Qualifications

Bachelor's Degree / Diploma in IT, Computer Science, or related field 2-4 years of experience in IT Administration or System Administration Relevant certifications are a plus:

MCSA / MS-102 (Microsoft 365 Administrator)

CCNA (Networking)

CompTIA Security+ / Network+ / A+

Job Types: Full-time, Permanent

Work Location: In person