Job Description

At smallcase, our mission is to change how India invests. We develop delightful, simple & transparent investment products and experiences for individuals to invest in stocks & ETFs. Over 3 million investors use our apps and products on a monthly basis.

In the last 7 years, we have orchestrated a fast-growing ecosystem of 300+ large, fast-growing and ambitious brands in the capital markets ecosystem by building a unique technology platform & API layer. We are a young, innovative team of 350+ headquartered in Bangalore, yet .

Smallcase is backed by world-class investors, including funds like Sequoia Capital, Blume Ventures, Faering Capital, Premji Invest, institutions like Amazon, HDFC Bank and notable individuals including Hemendra Kothari (DSP), Nithin Kamath (Zerodha), Kunal Shah (CRED), Tanmay Bhat.

Responsibilities include

-Act as the go-to person for all IT related queries.

-Prepare laptops for users, assist Office Admin team with shipment of laptops, update inventory trackers and recover laptops from resigned employees.

-Support L1 hardware and OS support for different brands of laptops (HP, Apple, Lenovo).

-Understand end user\'s IT issues raised in ticketing tool and provide necessary resolution in a timely manner. Liaise with vendors appropriately.

-Maintain and troubleshoot LAN and Wifi issues.

-Perform OS, firmware and software upgrades.

Requirements

-4-6 years desktop support in a fast paced office.

-Experience in performing L1 troubleshooting of Laptop and Desktop hardware issues.

-Experience in IT asset management is a must.

-Good knowledge of Windows 10/11 is a must, basic knowledge of Linux and macOS will be preferred.

-Good understanding of Office 365 and Google Workspace Apps (Docs, Sheets, Drive, Gmail etc) is required.

-Good knowledge of wired and wireless networking is a must.

-Good to have experience in network printers, CCTV, access controls, file storage servers, Windows ACtive Directory and Fortigate Firewalls.

-Experience with any MDM would be an added advantage.

-Flexible to work outside business hours for periodic maintenance tasks.

Culture at smallcase

We are not just building a business - we are making a long-lasting impact both in the wealth & assets landscape with our unique technology & expanding ecosystem. Over the last 6 years - our team, products, and platforms have grown - and so have our ambitions.

Innovation remains at the heart of what we do. Our other core values are transparency, integrity & long-term thinking. Our key asset has always been our people, and we empower individuals to build and do some of their best work in their lifetimes at smallcase. Flexibility, ownership and constant feedback loops are some of the ways we keep evolving the working environment, and that reflects in one of the highest employee NPS scores in the industry.

smallcase Technologies