Job Description

We are seeking an IT Administrator to manage end-user devices, internal IT infrastructure, and security tools at Maxwell. This role involves laptop and peripheral provisioning, remote and on-site IT support to employees, IT asset tracking, and coordination with vendors, along with managing basic network and security configurations. The ideal candidate is hands-on, organized, and able to communicate effectively in English, Hindi, and Kannada.

Requirements

Asset & Device Management

Set up, configure, and maintain laptops, desktops, and peripherals (monitors, docks, headsets, etc.) Install, update, and troubleshoot Windows & Linux operating systems. Maintain accurate IT asset inventory and handle device assignment/return.

Employee IT Support

Provide on-site and remote support for hardware, software, VPN, and connectivity issues. Assist with user onboarding/offboarding (account setup, access rights, email, etc.). Support basic network troubleshooting within office premises.

Security & Systems Management

Manage Firewall rules, MDM / endpoint security systems, and Zero Trust Network Access (ZTNA) tools. Monitor system alerts, escalate incidents, and support internal security compliance.

Vendor & Coordination

Coordinate with local vendors for hardware procurement, servicing, and AMC. Manage repairs, warranty claims, and ensure timely follow-up.

Documentation

Maintain SOP documentation for IT processes. Log incidents, asset assignments, and maintain clear support records.

Must-Have-Requirements

1-3 years of experience in IT Support / IT Administration role. Strong knowledge of Windows and basic Linux administration. Hands-on experience with laptops/peripheral troubleshooting and networking basics.

Google Workspace (GWS) admin skills

-- user provisioning, groups, access policies. Experience managing Firewall / MDM / Endpoint Security / ZTNA tools. Ability to communicate clearly with non-technical users.

Language:

Fluent in English conversational in Hindi/Kannada.

Nice-to-have-Requirements

Basic scripting abilities (PowerShell or Bash). Familiarity with ISO27001 or other IT security compliance environments. Experience documenting SOPs or IT workflows. * Ability to independently manage vendor follow-ups and negotiations.