Job Description

Job Purpose:

The IT Administrator will be responsible for the day-to-day management of IT systems, networks, hardware, software, and user support. This role ensures the smooth running of company IT operations and provides support for all departments.

Key Responsibilities:

Network & Infrastructure:

Monitor and maintain computer networks and systems. Configure routers, switches, firewalls, and VPNs. Ensure proper backup and data recovery protocols.

Hardware & Software Management:

Install and maintain desktops, laptops, printers, and other IT equipment. Manage software licenses, updates, and patches. Coordinate with vendors for AMC and IT asset procurement.

User Support:

Provide Level 1 and Level 2 IT support to employees. Troubleshoot hardware, software, and network issues. Maintain records of support requests and resolutions.

Security & Compliance:

Implement and maintain endpoint security (antivirus, firewalls). Ensure data security protocols and best practices are followed. Conduct periodic audits of IT assets and usage.

Email & Communication Systems:

Manage Microsoft Outlook/Office 365 accounts and configurations. Support Teams/Zoom for virtual meetings. Set up official email accounts for new employees.

User Management & Access Control:

Create, manage, and delete user accounts as per onboarding/offboarding process. Manage access permissions for file servers, shared folders, and cloud systems.

Documentation & Reporting:

Maintain IT inventory and update asset register regularly. Prepare reports on system health, incidents, and IT support metrics.
Job Type: Full-time

Pay: ?20,111.79 - ?25,492.88 per month

Benefits:

Provident Fund
Work Location: In person