Job Description

Role Overview

We are seeking a proactive and hands-on IT Administrator to manage and support our IT infrastructure, network operations, security systems, and day-to-day technical support. The ideal candidate will have strong experience in

networking, CCTV systems, Google Workspace administration (including migrations)

, and providing reliable IT support in a fast-paced business environment.

Key Responsibilities

1. IT Infrastructure & Network Management

Manage and maintain office network operations and internet connectivity Configure, monitor, and troubleshoot

TP-Link switches, routers, and access points

Resolve network issues including IP conflicts, bandwidth problems, and server connectivity Monitor network performance and implement optimizations Ensure secure WiFi setup, including employee and guest networks
2. CCTV & Physical Security Systems

Install, configure, and maintain

CCTV cameras, NVR/DVR systems

, and storage Troubleshoot camera connectivity, recording issues, and access problems Manage user access and viewing permissions for CCTV systems Ensure proper backup and retention of CCTV footage Coordinate with vendors for CCTV hardware upgrades or repairs
3. Systems Security & Access Control

Manage network access controls and user permissions Configure and monitor firewall and security settings Conduct basic security checks and vulnerability reviews Ensure endpoint protection and antivirus coverage across all devices Follow data security and IT best practices
4. Password & Credential Management

Manage

Dashlane Enterprise

account and user access Add/remove users and control access to internal tools (Notion, CRM, dashboards, etc.) Update expired passwords and maintain strong credential hygiene Implement and manage

2FA/MFA

wherever applicable Educate employees on password and security best practices
5. Google Workspace & Email Administration

Administer

Google Workspace

(Gmail, Drive, Calendar, Admin Console) Handle

email and data migrations from Microsoft (Outlook / Microsoft 365) to Google Workspace

Manage users, groups, permissions, storage, and security policies Troubleshoot email delivery, access, and syncing issues Support collaboration tools and enforce Workspace best practices
6. Technical Support & User Experience

Provide first-level IT support for laptops, desktops, software, and systems Troubleshoot email, calendar, productivity, and collaboration tools Support Notion workspace setup and resolve user issues Manage biometric attendance system setup and synchronization Maintain IT asset inventory and coordinate repairs or replacements
7. System Integration & Optimization

Ensure smooth integration between ecommerce platforms, CRM, and analytics tools Monitor and optimize performance of business-critical systems Implement backup and disaster recovery procedures Coordinate software updates, patches, and system upgrades Maintain IT documentation, SOPs, and system records
8. Cross-Functional Collaboration

Work closely with operations, CRM, and leadership teams Communicate system updates, downtimes, and maintenance schedules Coordinate with external vendors and service providers Support IT onboarding and setup for new employees Provide technical input for evaluation and implementation of new tools

Required Qualifications

Technical Skills

Bachelor's degree in IT, Computer Science, or related field 1-2 years of experience in IT support or systems administration Strong understanding of

networking fundamentals (TCP/IP, DNS, DHCP)

Hands-on experience with

TP-Link or similar networking devices

Experience with

CCTV installation, configuration, and troubleshooting

Strong knowledge of

Google Workspace administration and migrations

Working knowledge of Windows and basic Linux systems Familiarity with password management tools and security practices

Essential Experience

IT support experience in a

small to medium-sized business

Experience supporting ecommerce or D2C technology environments Exposure to CRM systems and internal business tools Basic understanding of cybersecurity principles Experience with remote and on-site user support

Soft Skills

Strong problem-solving and analytical skills Clear communication skills in

English and Hindi

Patience and customer-focused approach with non-technical users Ability to work independently and manage multiple priorities Proactive mindset to prevent issues before they occur

Preferred Qualifications

Experience with

Notion, Slack, or similar collaboration tools

Knowledge of ecommerce platforms (Shopify, WooCommerce, etc.) Basic understanding of digital marketing tools and analytics Experience with inventory or asset management systems Certifications such as

CCNA, CompTIA Security+, or equivalent

What We Offer

Opportunity to build and manage IT infrastructure from the ground up Exposure to a modern,

AI-first D2C technology stack

Strong learning and growth opportunities in a rapidly scaling company Collaborative work environment with a young and dynamic team
Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?25,000.00 per month

Benefits:

Paid sick time Paid time off
Application Question(s):

How many years of experience do you hold working as a IT Admin This is a full-time, in-office position based in Goregaon East, near Oberoi Mall, Mumbai. Are you currently based in Mumbai, and would you be comfortable commuting to this location for the role? We are currently offering anywhere between 15,000 to 20,000 per month, for the role, based on experience, are you comfortable with the pay scale mentioned? Do you have prior experience working with Google Workspace and Services?
Work Location: In person