Job Description

Key Responsibilities

1. IT Infrastructure & Network Management

Network Operations (Daily/As Needed)

Resolve internet connectivity and network issues promptly Configure and maintain TP-Link switches, routers, and access points Troubleshoot IP conflicts, server connectivity, and bandwidth issues Monitor network performance and implement optimizations Ensure secure WiFi access and guest network management

2. Systems Security & Access Control

Security Management (Weekly/Monthly)

Review and maintain network access controls and user permissions Implement and monitor firewall configurations Conduct regular security audits and vulnerability assessments Ensure compliance with data protection best practices Manage antivirus/endpoint security across all devices

3. Password & Credential Management

Access Administration (Weekly/Monthly)

Manage Dashlane enterprise account and user access Add/remove users and grant/revoke password access to tools (Notion, CRM, etc.) Update expired portal passwords and maintain credential hygiene Implement multi-factor authentication [2FA] where applicable Train team members on password security best practices

4. Technical Support & User Experience

Daily Support Operations

Provide first-line technical support for laptops, software, and system issues Resolve Notion queries and optimize workspace configurations Support biometric attendance system setup and synchronization Troubleshoot email, calendar, and productivity software issues Maintain hardware inventory and coordinate repairs/replacements

5. System Integration & Optimization

Operational Excellence (Weekly/Monthly)

Ensure smooth integration between ecommerce platforms, CRM, and analytics tools Monitor and optimize performance of business-critical applications Implement backup and disaster recovery procedures Coordinate software updates and patches across all systems Document IT processes and maintain system documentation

6. Cross-Functional Collaboration

Communication & Coordination (Daily/Weekly)

Collaborate with CRM and operations teams to resolve technical issues Communicate system updates, maintenance windows, and potential impacts Coordinate with external vendors and service providers Support onboarding of new team members with IT setup Provide technical input for new tool evaluations and implementations

Required QualificationsTechnical Skills:

Bachelor's degree in IT, Computer Science, or related field 1-2 years of experience in IT support/systems administration Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP) Experience with TP-Link or similar networking equipment Proficiency in Windows and basic Linux administration Knowledge of password management solutions Understanding of cloud services (Google Workspace, Microsoft 365)

Essential Experience:

Small-medium business IT support experience Experience with ecommerce/D2C technology stack Knowledge of CRM systems and business applications Basic understanding of cybersecurity principles Experience with remote troubleshooting and user support

Soft Skills:

Excellent problem-solving and analytical abilities Strong communication skills in English and Hindi Customer service orientation with patience for non-technical users Ability to work independently and prioritize multiple tasks Proactive approach to identifying and preventing issues

Preferred Qualifications

Experience with Notion, Slack, or similar collaboration tools Knowledge of ecommerce platforms (Shopify, WooCommerce, etc.) Basic understanding of digital marketing tools and analytics Experience with inventory management systems Certification in networking (CCNA) or security (CompTIA Security+)

What We Offer

Opportunity to shape IT infrastructure from ground up Work with cutting-edge AI first D2C technology stack Growth opportunities in a rapidly expanding company Collaborative work environment with young, dynamic team All Saturdays are off
Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Paid sick time Paid time off
Schedule:

Day shift
Application Question(s):

This is a full-time, in-office position based in Goregaon East, near Oberoi Mall, Mumbai. Are you currently based in Mumbai, and would you be comfortable commuting to this location for the role? We are currently offering anywhere between 15,000 to 20,000 per month, for the role, based on experience, are you comfortable with the pay scale mentioned? Do you have prior experience working as an IT Admin?
Work Location: In person