Job Description

About DrinkPrime: DrinkPrime is a subscription-based drinking water solution that began as a response to the unreliable supply of safe drinking water across Urban India. Over time we have evolved into an organization that is driven by a singular mission, to change the way people think about the water they drink. Through our subscription-based model, we provide customers with water purifiers that use integrated technology to help them monitor the quality of the water they consume every day. At DrinkPrime, we are on a mission to make safe drinking water accessible and affordable to every resident in India. We are backed by Tier 1 VCs and many prominent angels. They believe in the vision, mission, and team of DrinkPrime. With our tech-first approach, we are taking up this audacious mission and believe in solving it. Be a part of history and join us. We can solve this problem together. Our Issue resolution associate plays a crucial part in the mission towards the growth of the organisation by improving customer experience. In a fun and fast-paced environment, this position requires Call, Email, and Chat communication with customers.

What will you be doing...

Connect with the customers who reported issue Understand customer's journey & gather information regarding the problem they are facing Provide a "wow" experience to the customer by ensuring the issue is resolved within TAT Arrange priority resolution by following up with the internal teams Develop strategies to reduce the issue resolution TAT based on customer's feedback & journey Maintain up-to-date knowledge of the company's current promotions & processes necessary to meet or exceed the goals
Job Type: Full-time

Pay: ?250,000.00 - ?350,000.00 per year

Ability to commute/relocate:

HSR Layout, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Language:

English (Required)
Work Location: In person