Job Description

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.


This Position reports to:


IS Monitoring & Event Management Manager

In this role, you will have the opportunity to support the organization's vision and strategic direction. Each day, you will define, manage, and monitor processes to meet requirements for Information Systems (IS) services by planning, measuring, and improving all aspects of IS services. You will also showcase your expertise by being a key resource, a definitive source of knowledge processes, to contribute to enhancing organizational effectiveness.


The work model for the role is #LI #Onsite


This role is contributing to the IS Services in India/ Globally.


You will be mainly accountable for:

Describes and defines IT processes/services including relationships, dependencies, and business value, and regularlymaintains all service-related information within the service management tool. Prepares and maintains process documentation for the system services and advises on the correct and effective use ofthe services. Takes action to ensure targets are met within established safety and quality procedures, corrects malfunctions, and callson other experienced colleagues and external resources to make sure services are delivered proactively. o Provides consultation, advice, and supports the installation of IS services, or the change of existing IS services. Delivers (when involved) the appropriate IS solution/service according to agreed Service Level Agreements (SLAs), intime, within budget, and as per quality standards. Applies and executes the relevant measurement and reporting management practice to enable planning, controlling,reviewing, and auditing services to meet agreed Key Performance Indicator (KPI) targets. Identifies, proposes, advises, and implements IS processes and/or supports IS service implementation. Contributes to the continuous improvement of the relevant process.

Qualifications for the role

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Total of 8years in IT out of which 6years in Process Management. Graduate in IT discipline. ITIL 4 Foundation experience is preferred. Design and implementation of process KPIs in the organization

More about us

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Our mission in ABB IS (Information Systems) is to harness the power of information technology to deliver valuable, reliable, and competitive IS services for ABB. If you have a strong technical skills, analytical mind, and the drive to help us stay ahead of the competition, you are the one we are looking for.


We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory



We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.

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