Job Description

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.
This Position reports to: Global IS Service Awareness & Comm Mngr
Mission Statement: The CX Consumer Training Lead is responsible to create and make available consumer focused training and content with the objective of driving adoption of IS Services and establishing IS reputation as a consumer centric organization through provision of fit for purpose training and learning experiences leveraging internal and supplier training assets.
The work model for the role is #LI #Onsite
This role is contributing to the IS Services in India.
You will be mainly accountable for:

• Defines and maintains Training strategy and plan in unison with CX Success Lead and CX Operations Manager and CX Marcom Manager
• Develop and gain approval of training assets, together with the Adoption Leads, Product Leads, Content Specialist, Channel Specialist and external agencies
• Deliver and Measure Training Campaigns
• Communicate outcomes to Senior Leaders in CX and business
• Provide Training Material consultancy and content to Product & Service product launch support.
• Build and maintain ABB IS 'How to' Video Library of short training content
• Project managing development projects liaising with various stakeholders to ensure constant flow of relevant and high-quality training
• Supporting the development of a strong internal training network within corporate and businesses to ensure scalability.

Qualification:

• Bachelor's Degree in related fields (Technology, Communication, Learning Management)
• Advanced Certification in Learning Systems of similar
• 8 years professional experience in training delivery
• 2 years professional experience in a Change Management role
• 2 years in project management
• Strong knowledge of Office 365 and PowerApps& Automate, an understanding of the Microsoft Road Map
• Experience within ABB business and ABB users would be an advantage

More about us :
It is our mission in Information Systems (IS) to harness the power of information technology to deliver valuable, reliable and competitive IS services for ABB. If you have a strong technical and analytical mind and the drive to help us stay ahead of the competition, you are the one we are looking for.
We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.
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Skills Required