Job Description

Job Summary:

The IRD Captain is responsible for supervising and coordinating all aspects of the In-Room Dining service. This includes ensuring smooth operations, providing excellent guest service, coordinating orders, maintaining quality standards, and guiding the IRD team to meet guest expectations efficiently.

Key Responsibilities:

Supervise daily In-Room Dining operations to ensure timely and accurate service delivery. Coordinate guest orders from order taking to delivery, ensuring special requests are accommodated. Inspect trays and trolleys for presentation, portioning, and adherence to hotel standards. Train, guide, and motivate IRD servers/runners to maintain high levels of service quality. Handle guest complaints promptly and professionally, ensuring guest satisfaction. Monitor the inventory of operating equipment, supplies, and amenities for IRD. Ensure that hygiene, sanitation, and safety standards are followed in all areas of IRD. Prepare shift reports, checklists, and update management on operations and guest feedback. Maintain effective communication with the kitchen and other departments to ensure smooth operations. Upsell menu items, promote specials, and contribute to achieving revenue targets.

Profile Requirements:

Strong knowledge of food & beverage service, especially in luxury hospitality. Good leadership and team coordination skills. Pleasant personality with excellent communication and interpersonal skills. Ability to remain calm and composed under pressure. Good knowledge of hygiene and safety standards. Flexible to work in shifts, including weekends and holidays. Attention to detail and guest-oriented mindset.

Education & Experience:

Degree/Diploma in Hotel Management or relevant field.
1-3 years of experience in In-Room Dining or F&B service, preferably in a similar role.
Prior supervisory experience is an advantage.

Job Type: Full-time

Pay: ?15,000.00 - ?20,000.00 per month

Benefits:

Food provided * Provident Fund