As a IP TEC Engineer in Datacenter technologies, you will troubleshoot complex datacenter network issues, diagnose hardware/software challenges, and provide innovative solutions for customer-reported problems. You will collaborate with cross-functional teams to improve products, lead deployment projects, and contribute to network-level objectives.
Debugs complex product installations, product problems by applying both established procedures and creative alternatives.
Writes technical application notes, field notices.
Assists and advises Tier 1/2/3 network architecture and implementation teams. Performs on-site product adaptations or enhancements to installed product.
Provides technical and sales support for Test and Evaluations, New Product Introductions (NPI). Maintains awareness of new products and releases through regular updates with R&D, Product Management.
Coordinates upgrade programs for Tier 1 customers (including generation of MOP).
Provides emergency support to customers on a global basis 24/7.
Experience / interest in working in a customer support role and environment is preferred.
Proven aptitude for methodical problem solving. Good communication skills. Ability to work well in a close-knit.
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