Job Description

Customer Relations, Process Optimization, Patient Service, Problem-Solving & Resource Optimization Ownership of Department Metrics, Process Adherence, Customer Issues Resolution, Crisis Management, Customer Satisfaction, Improving Branding Accountable for Increase Conversions, Revenue Growth Accountable for Day-to-Day Departmental Activities, Smooth Function of Customer - Hospital Interface, Manpower Deployment, Processes, Outcomes, Retention and Team Development Accountable for IP Feedback Collection, Collect Feedback While in Hospital, Patients Issues Resolution, Complaints Tracking & Updating Status to the Patients, Post Discharge Calls , Patients Testimonials, New Patient Experience Initiatives To take daily IP Rounds & Meet VIP Patients, IP Patient Counseling, Admission & Discharge Patients List, Room Readiness, Check Pending Complaints and Follow up for Closure Daily Meeting with Reporting Head - Daily Statistics, Escalate Critical Issues, Improvement Suggestion Daily Meeting with Team to Discuss Customer Repeat Complaints, Patient Orientations, New Born Kit Distribution. Escalate Major Patient Complaints to Reporting Head for Necessary Action Participate in Meeting to Discuss about Patient Complaints, Pending Actions, Room Readiness Issues to the Relevant Stakeholders Develop Second Line Leaders and Encourage to Perform Participation in Monthly Performance Review
Job Type: Full-time

Pay: ?20,000.00 - ?35,000.00 per month

Benefits:

Health insurance Paid sick time Paid time off Provident Fund
Schedule:

Day shift Rotational shift
Work Location: In person