Job Description

Job Title Associate - Billing

Department -Customer Care

Location/Unit -Cytecare Hospitals, Yelahanka, Bangalore
Qualification - Any graduation (mandatory).
Experience- Fresher or 2 year experience.

Roles and Responsibility;

Communicating and coordinating with patient and the doctors


Managing calls and customer queries escalated by the team.


Identify and assess customers' needs to achieve 10/10 satisfaction rate.


Ability to plan & organize ones work schedule effectively.


Plan work schedules and monitor the duties, to ensure that the departments are manned 24X7


Error free billing (OP & IP) to be maintained.


Build sustainable relationships and trust with customer

accounts through open and interactive communication


Provide accurate, valid and complete information by using

the right methods/tools


Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions.


Follow communication procedures, SOP's guidelines and policies and implement the same.


Take the extra mile to engage customers


Ability to multi-task, prioritize, and manage time effectively


Stay motivated and motivate the team to deliver exceptional customer care


To carry out any other task assigned by higher authority.


Sending daily/weekly/monthly reports as specified by

department head.

Job Type: Full-time

Schedule:

• Rotational shift

Supplemental Pay:

• Performance bonus
• Quarterly bonus
• Shift allowance
• Yearly bonus

Ability to commute/relocate:

• Bengaluru - 560064, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• total work: 1 year (Preferred)

Language:

• English (Required)
• Kannada (Required)