Job Description

Job title

Assistant Executive

Department:

Patient Services

Reporting to:

HOD

Job Objective:

To efficiently handle registration and billing for patients and generate a caring and patient centric atmosphere in the front office.

Job Responsibilities:

Greets the patient/attendant according to the hour of the day.

Displays warmth & care at customer interaction.

Taking calls from internal & external customers.

Helping customers to know how of the hospital.

Guides the patients to their respective destination.

Attends the lost & vulnerable patients.

Liaisons with doctors & other hospital staff

Submits deposited cash/cheques/draft/credit slips to finance.

Displays proactive co-operation, solution orientation

Responsible for opening & closing of shifts on their respective counters.

Effective utilization of hospital information system (H.I.S) & other software provided for tasks assigned periodically.

Achieving high levels of customer satisfaction at each interaction.

Accurate and speedy result tasks.

Display proactive co-operation, solution orientation.

Induction of manuals.

Class room training inputs.

Running the allotted counter as per the respective SOP's.

Any other duties given by the reporting manager

Job Types: Full-time, Permanent

Pay: From ?17,000.00 per month

Work Location: In person