Job Description

Technical Support Agent, you would analyse, answer, and escalate technical support questions on Google Advertising eco system from the developer community through Google forums, email, and Googler created internal issues


iOS development experience in Swift/ Objective C, SwiftUI..


Experience with pods/ SPM tools Understanding of deep debugging and troubleshooting. Capable of running iOS apps through Simulators and devices. Nice to have Hybrid (Flutter) + Android(Native or HTML Plus Point)..


Nice to have Experience using Charles proxy for debugging network traffic GMA - (Google Mobile Ads SDK). High level understanding of how mobile engines (e.g. Unity, Flutter, iOS, Android) wrap Android/iOS libraries Proficient in Csharp (for Unity plugin support)Proficient in Dart (for Flutter plugin support).


IMA - (Interactive Advertising Bureau)Experience serving video on any mobile/web platformFamiliarity with video specs (e.g. VAST/VPAID)Experience with HLS and DASH video streaming protocolsExperience with Chrome Cast or other connected TV platformsIMA only Experience with Roku and BrightScript..


Good to have knowledge on IMA SDK (or/and) Google Mobile Ads SDK Understanding of the online advertising eco system.


Key Responsibilities- Ability to debug/reproduce user issues in-code, and develop examples to prove functionality or lack thereof Provide technical support via emails/forums for the specialized Product AreasManage and resolve technical support cases with a high degree of technical complexity for Google Ads productsRespond to customer-reported issues in a timely manner, per service level agreements..


Communicate progress of resolution/status in a timely fashion, per service level agreementsManage escalations and expectations, for both customers and internal staff.Timely and Valid escalations of issues to L2 Team..


Timely and Valid routes of issues to other Teams. Coordinate across numerous departments while driving issues to resolution. Follow established support processes and proceduresWork effectively and manage your queue and bugs with minimal supervision

About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth -- one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.



Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.



Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.