Job Description

Who We Are: (

www.credera.com

)

Credera, trading as TA Digital, is a global consulting firm that combines transformational consulting capabilities, deep industry knowledge, and AI and technology expertise to deliver valuable customer experiences and accelerated growth across a broad range of industries worldwide. Our one-of-a-kind global boutique approach means we provide our clients with tailored solutions unique to their organization that can scale due to our extensive footprint. As a values-led organization, our mission is to make an extraordinary impact on our clients, our people, and our community. We believe it is this approach that has allowed us to work with and transform the most influential brands and organizations in the world, from strategy through to execution.



More information is available at www.credera.com. We are part of the OPMG Group of Companies, a division of Omnicom Group Inc.

Location:

Hyderabad / Bangalore / Chennai / Gurugram

Work Mode:

Hybrid (3 Days per week from Office)

Shift Timings

:

5:30 AM - 2:30 PM, IST

About the team you will join:

About the role:

We are looking for a Senior iOS Engineer to join our RUN support team, focused on delivering 16x7 mobile application support for global customers. This role requires a highly skilled and proactive professional with strong expertise in iOS development (Swift & SwiftUI), MVVM pattern, Google Cloud Platform (GCP), and JavaScript. You will be part of a rotating shift team responsible for ensuring system uptime, performance, and rapid incident resolution.

Key Responsibilities:

Troubleshoot, resolve, and document iOS application issues in a production support setting.


Participate in incident response and root cause analysis (RCA), providing timely resolutions. Provide hands-on technical support and maintenance across a suite of customer-facing applications. Monitor and respond to incidents, outages, and system alerts within a 16x7 support model (9 am ET to 11 pm PT)

. o Troubleshoot and resolve issues in real time across iOS applications, backend services, and cloud infrastructure.


Collaborate with other engineers and stakeholders to stabilize, maintain, and improve existing mobile features. Contribute to improving tooling, monitoring, and operational efficiency. Write and maintain support documentation and knowledge articles. Contribute to root cause analysis (RCA) reports and suggest long-term fixes for recurring issues

. o Contribute to and help coordinate 16x7 support coverage, including shift handovers and escalation awareness.


Assist in the automation of monitoring and alerting systems to improve operational efficiency. Participate in rotational on-call or flexible shift support schedules as required by the 16x7 operation.

Assist in identifying and resolving iOS issues in production environments.

Qualifications :

5+ years of professional experience in iOS application development.


Expertise in iOS development with Swift, SwiftUI, MVVM pattern and experience with Xcode and related tools. Experience with Apple App Store submission and review process Strong proficiency in JavaScript, including debugging and cross-platform troubleshooting. Experience with Google Cloud Platform (GCP) services, deployment, and monitoring tools. Familiarity with Firebase, Cloud Functions, or other GCP-native technologies. Solid understanding of CI/CD pipelines, system monitoring, and log analysis. Proven experience in production support, SRE, or DevOps roles, ideally in high-availability environments. Strong communication skills and a customer-focused mindset.

Ability to work in a rotational or flexible schedule to support 16x7 operations.


Proficient in English (written and verbal).

Preferred Qualifications

Experience with RESTful APIs, mobile app deployment, and cloud-native architectures. Exposure to React or Node.js is a plus. Experience working in Agile/Scrum environment Experience working with global, multicultural teams

Professional Attributes You Possess:

Excellent communication



Making decisions and solving problems involving varied levels of complexity, ambiguity and



Providing a "win-win" environment to inspire, attract and develop the best



Boosting teams and individuals' potential to improve their engagement, performance and career



Questioning conventional approaches, exploring alternatives and responding to challenges with innovative solutions or services, using intuition, experimentation, expertise and fresh



Problem Solving Attitude and Passion to solve Customer



Facilitating efficiency, speed and simplification in all



Adapting to market changes and competitive pressures and enables fast



Demonstrating passion for our business and constant hunger for outstanding

Hybrid Work Model:

Our employees have the flexibility to work remotely two days per week. We expect our team members to spend 3 days per week in person with the flexibility to choose the days and times that work best for both them and their project or internal teams. This could be at a Credera office or at the client site.



You'll work closely with your project team to align on how you balance both the flexibility that we want to provide with the connection of being together to produce amazing results for our clients.





The why: We are passionate about growing our people both personally and professionally. Our philosophy is that in-person engagement is critical for our ability to develop deep relationships with our clients and our team members - it's how we earn trust, learn from others, and ultimately become better consultants and professionals.



Travel: Our goal is to keep out-of-market travel to a minimum and most projects do not require significant travel. While certain projects can require frequent travel (up to 80% for a period of time), our average travel percentage over a year for team members is typically between 10-30%. We try to take a personal approach to travel. You will submit your travel preferences which our staffing teams will consider when aligning you to a role.





Credera will never ask for money up front and will not use apps such as Facebook Messenger, WhatsApp or Google Hangouts for communicating with you. You should be very wary of, and carefully scrutinize, any job opportunity that asks for money prior to starting and/or one where all communications take place exclusively via chat.