Job Description

As passionate about our people as we are about our mission.

What We\xe2\x80\x99re All About:
Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our \xe2\x80\x9cCircle of Awesomeness\xe2\x80\x9d award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

IOC Analyst Position Description
We are seeking an IOC Analyst/Lead to join our IT team to assist and provide first escalation support in the monitoring, troubleshooting and support of various Linux and Windows operating systems, databases, utilities, system tools and the hardware on which they reside. As an IOC Analyst, you will respond to monitoring alerts and cases, drive investigations and provide triage during incidents and outages for services that the IOC supports across Q2. You will join a passionate and collaborative team of people who are focused on providing exceptional support to our customers and internal teams.

RESPONSIBILITIES:

• Proactively respond to alerts generated by monitoring systems to maintain environment health and stability
• Resolve issues by following documented processes and pre-defined standard operating procedures
• Monitor and analyze logs and alerts from a variety of different technologies across multiple platforms in order to identify and mitigate security incidents and maintain the integrity of corporate information
• Leverage network security tools and capabilities to analyze potential cyber threats from a variety of intakes taking appropriate response actions to include threat containment and/or escalation
• Document troubleshooting results and remediation actions, provide regular status updates to impacted customers
• Identify and escalate critical impact to on-call teams
• Create and maintain operational runbooks in support new and changing infrastructure
• Perform daily IOC tasks, including managing a case workload, responding to escalated issues and operational checklists
• Ensure proper transition during shift changes
• Incident and Event Management :
• Responsible for ensuring efficient resolution of incidents through people, process and technology
• Manage projects to upgrade and maintain NOC technologies
• Flexible to work in 24*7 envirnment

EXPERIENCE AND KNOWLEDGE:

• Basic knowledge of Windows and/or Linux server administration concepts such as troubleshooting Windows, IIS, Linux, Connectivity, DNS and Active Directory
• Basic knowledge of networking concepts
• Basic level exposure to virtualized environments
• Basic knowledge of application support within multi-tier environments (web, application, database)
• Basic knowledge of incident, change, and problem management principles
• 5+ years previous related experience
• Previous experience with Linux Systems Administration
• Must have strong organizational and multi-tasking skills to prioritize workload in a fast-paced environment
• Must work effectively within a team environment
• Expereince on Automation tools and procedures

Skills :

• Databases \xe2\x80\x93 MSSQL
  • DataBase Restore
  • Manage Database DNS CNames
  • Database Copy
  • Manage database alerts
  • Database Query Analyser
• Networking
  • SSL Cert
  • F5
  • Load Balancing & URL config
  • Firewall Management
  • IP Whitelisting
  • VPN
  • Trustgrid
• Linux
  • Expanding Linux Drives
  • Understanding SMTP Logs
  • Linux OS Management (CDM)
  • Monitoring servers
• Windows Server
  • File Archive Management
  • Active-Active Server DFS Replication
  • Disk Management
  • User Access Procedures
  • Server Alerts Management

Tools :

• PagerDuty \xe2\x80\x93 Preferred
• LogicMonitor \xe2\x80\x93 Preferred
• Splunk \xe2\x80\x93 Preferred
• AppDynamics
• Apica
• Salesforce
• Confluence / JIRA

IOC Analyst Position Description
We are seeking an IOC Analyst/Lead to join our IT team to assist and provide first escalation support in the monitoring, troubleshooting and support of various Linux and Windows operating systems, databases, utilities, system tools and the hardware on which they reside. As an IOC Analyst, you will respond to monitoring alerts and cases, drive investigations and provide triage during incidents and outages for services that the IOC supports across Q2. You will join a passionate and collaborative team of people who are focused on providing exceptional support to our customers and internal teams.

RESPONSIBILITIES:

• Proactively respond to alerts generated by monitoring systems to maintain environment health and stability
• Resolve issues by following documented processes and pre-defined standard operating procedures
• Monitor and analyze logs and alerts from a variety of different technologies across multiple platforms in order to identify and mitigate security incidents and maintain the integrity of corporate information
• Leverage network security tools and capabilities to analyze potential cyber threats from a variety of intakes taking appropriate response actions to include threat containment and/or escalation
• Document troubleshooting results and remediation actions, provide regular status updates to impacted customers
• Identify and escalate critical impact to on-call teams
• Create and maintain operational runbooks in support new and changing infrastructure
• Perform daily IOC tasks, including managing a case workload, responding to escalated issues and operational checklists
• Ensure proper transition during shift changes
• Incident and Event Management :
• Responsible for ensuring efficient resolution of incidents through people, process and technology
• Manage projects to upgrade and maintain NOC technologies
• Flexible to work in 24*7 envirnment

EXPERIENCE AND KNOWLEDGE:

• Basic knowledge of Windows and/or Linux server administration concepts such as troubleshooting Windows, IIS, Linux, Connectivity, DNS and Active Directory
• Basic knowledge of networking concepts
• Basic level exposure to virtualized environments
• Basic knowledge of application support within multi-tier environments (web, application, database)
• Basic knowledge of incident, change, and problem management principles
• 5+ years previous related experience
• Previous experience with Linux Systems Administration
• Must have strong organizational and multi-tasking skills to prioritize workload in a fast-paced environment
• Must work effectively within a team environment
• Expereince on Automation tools and procedures

Skills :

• Databases \xe2\x80\x93 MSSQL
  • DataBase Restore
  • Manage Database DNS CNames
  • Database Copy
  • Manage database alerts
  • Database Query Analyser
• Networking
  • SSL Cert
  • F5
  • Load Balancing & URL config
  • Firewall Management
  • IP Whitelisting
  • VPN
  • Trustgrid
• Linux
  • Expanding Linux Drives
  • Understanding SMTP Logs
  • Linux OS Management (CDM)
  • Monitoring servers
• Windows Server
  • File Archive Management
  • Active-Active Server DFS Replication
  • Disk Management
  • User Access Procedures
  • Server Alerts Management

Tools :

• PagerDuty \xe2\x80\x93 Preferred
• LogicMonitor \xe2\x80\x93 Preferred
• Splunk \xe2\x80\x93 Preferred
• AppDynamics
• Apica
• Salesforce
• Confluence / JIRA

Health & Wellness

• 
  Hybrid & Remote Work Opportunities
• 
  Flexible Time Off
• 
  Career Development & Mentoring Programs
• 
  Generous Retirement Benefit Plans, including a company-matching HSA program.
• 
  Health & Wellness Benefits, including a 12-weeks of parental leave for eligible new parents
• 
  Community Volunteering & Company Philanthropy Programs
• 
  Employee Peer Recognition Programs \xe2\x80\x93 \xe2\x80\x9cYou Earned it\xe2\x80\x9d

How We Give Back to the Community:

You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our
Q2 Community page . Q2 supports dozens of wide-reaching organizations, such as the
African American Leadership Institute ,
Ladders for Leaders , and
The Trevor Project , promoting diversity and success in leadership and technology. Other deserving beneficiaries include
Resource Center helping LGBTQ communities,
JDRF , and
Homes for our Troops , a group helping veterans rebuild their lives with specially adapted homes.

At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.