Job Description

Title: ITI&O India Hub Manager
Organization: IT Infrastructure & Operations
Location: India Hub
Job Summary:
The IT I&O India Hub Manager will oversee the operations and management of assigned scope inside ADMs India Hub, coordinating seamlessly across teams and aligning with global IT Infrastructure & Operations (I&O) strategies. This role is responsible for driving operational excellence, managing a diverse team, and fostering a culture of collaboration and continuous improvement. The IT I&O India Hub Manager will play a pivotal role in delivering high-quality IT services and supporting the organizations business objectives. This role will have local oversight of cross-matrixed teams delivering global services through the Compute Services, User Workplace, Operations & Support, and Site Support teams.
Job Responsibilities:

• Lead and locally manage the IT I&O teams at ADMs India Hub, aligning with global IT I&O strategies, technical roadmaps, and organizational goals
• Provide cross-matrixed oversight of key roles within the India Hub, including Backup & Disaster Recovery (DR) Engineers, Command Center Leads, and Demand Managers
• Drive operational excellence across teams through implementing best practices, optimizing processes, and adhering to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
• Work with global IT leadership to integrate ADMs India Hub into the IT I&O framework
• Continuously identify opportunities for automation, process improvements, service quality improvements, and cost optimization within the India Hub
• Comply with organizational policies, regulatory requirements, and industry standards
• Partner with stakeholders to address operational challenges, resolve escalations, and deliver high-quality IT services
• Monitor and report on the performance of the India Hub, leveraging data-driven insights to inform decision-making
• Foster a culture of accountability, collaboration, and continuous improvement among members of the India Hub team
• Provide mentorship and guidance to team members, supporting their professional development and career growth

Job Requirements:

• Bachelors degree in IT, Business Administration, or a related field; advanced degree preferred
• 10+ years of experience in IT operations, with 5+ years in a leadership role
• Proven track record of managing diverse teams and driving operational excellence in a global organization
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions
• Excellent communication and leadership skills to inspire and influence teams
• Experience with IT Service Management (ITSM), process optimization, and automation tools
• Knowledge of IT infrastructure, disaster recovery, and capacity planning strategies
• Commitment to fostering a diverse and inclusive work environment

Company Details:
At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. Were a global leader in human and animal nutrition and the worlds premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.
Employee Perks and Benefits:
Enriching the quality of life for the world begins by taking care of our colleagues. In addition to competitive pay, we support your diverse needs with a comprehensive total rewards package to enhance your well-being, including:

• Physical wellness medical/Rx, dental, vision and on-site wellness center access or gym reimbursement (as applicable)
• Financial wellness flexible spending accounts, health savings account, 401(k) with matching contributions and cash balance plan, discounted employee stock purchasing program, life insurance, disability, workers compensation, legal assistance, identity theft protection
• Mental and social wellness Employee Assistance Program (EAP), Employee Resource Groups (ERGs), and Colleague Giving Programs (ADM Cares)

Additional benefits include:

• Paid time off including paid holidays
• Adoption assistance and paid maternity and parental leave
• Tuition assistance
• Company-sponsored training and development resources, such as LinkedIn Learning, language training and mentoring programs

Conclusion:
Diversity, equity, inclusion and belonging are cornerstones of ADMs efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.
We welcome everyone to apply. We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, language, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

Skills Required