Job Description

REQUIRED KNOWLEDGE AND EXPERIENCE

Education and Experience:

6 months customer service experience required Exposure in a testing environment strongly preferred Experience with Microsoft Office and Windows applications required

Skills, Knowledge and Abilities:

Customer service skills required Strong written and oral communication skills Ability to communication both technical and functional Ability to work independently Effective time management skills Ability to handle a reasonable amount of stress Strong attention to detail Problem solving skills Alertness and courage Ethics and trust Knowledge in operating a computer, fax, and other office equipment

Other (license/certification):

Annual Pearson Professional Centers certification for Test Administrator required Must pass re-certification annuall

PRIMARY RESPONSIBILITIES

Operational Administration

Assure equipment is operational and test stations are free of extraneous materials Review transmissions logs (uploading of current day's test results & daily downloading of
examinations and site schedule) from software that automatically connects to hub system


periodically


Communicate and work with VSS technical support to investigate and fix technical issues Test Center cleaning if applicable

Customer Service

Review test roster and prepare accordingly for candidates including special
accommodation preparation


Check in candidates and verify identifications Explain the test process briefly Help candidates to place all personal belongings in a personal locker Escort examinee to assigned test station Help the examinee begin the tutorial/test Answer any questions before the timed portion of the test begins Monitor examinees Record and report all problems or discrepancies in a timely and efficient manner that
arise in connection with an exam, a candidate or the testing center itself


Print the test results after the candidate completes the test

Quality Assurance and Continuous Improvement

Ensure the adherence to the Pearson Professional Center quality and security measures Recognize and identify potential areas where existing policies and procedures require
change or where new ones need to be developed and shared

WORK ENVIRONMENT AND CONDITIONS

Physical requirements:

Be comfortable to work in a quiet testing environment Be flexible in work hour

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.


Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.


If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Job:

Contingent Worker

Job Family:

CONTINGENT WORKER

Organization:

Assessment & Qualifications

Schedule:

PART_TIME

Workplace Type:

Req ID:

21212