Job Description

Investigator Payments Coordinator - India, Chennai - Hybrid, Office-Based
ICON plc is a world-leading healthcare intelligence and clinical research organization. Wexe2x80x99re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development
We are currently seeking Investigator Payments Group (IPG) Systems Analyst to join our diverse and dynamic team. The Systems Analysy plays a pivotal role in ensuring the timely and accurate delivery of investigator payments for studies conducted by ICON. The Systems Analyst within the Investigator Payments Group will be responsible for providing system administration, support, and expertise for investigator payment-related applications. This role will collaborate closely with internal stakeholders and IT to ensure seamless operation and optimization of these applications.
What you will be doing:

• Provide system administration and support for investigator payment-related applications.

Support application development projects and serve as a subject matter expert for assigned applications.

• Interface with users to collect study setup requirements and complete technical setup of studies.

• Evaluate, resolve, and communicate system-related issues impacting users, escalating as necessary.

• Capture user feedback and actively participate in application user groups to drive continuous improvement.

• Proactively engage system users in discussions of system issues and provide training as needed.

• Collaborate with the application owner and IT to troubleshoot issues and coordinate system changes.

• Review system data for training needs or system issues and participate in system testing.

• Mentor junior personnel and actively contribute to process improvement initiatives.

Your Profile:

• Bachelor's degree in Computer Science, Information TechNlogy, or related field.

• Proven experience in system administration and support, preferably in a healthcare or pharmaceutical environment.

• Strong analytical and problem-solving skills with attention to detail.

• Excellent communication and collaboration abilities.

• Proficiency in system testing and training material development.

• Ability to adapt to changing priorities and work occasional evenings or weekends as needed.

What ICON can offer you:
Our success depends on the quality of our people. Thatxe2x80x99s why wexe2x80x99ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
Our benefits examples include:
Various annual leave entitlements
A range of health insurance offerings to suit you and your familyxe2x80x99s needs.
Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your familyxe2x80x99s well-being.
Life assurance
Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.
Visit our to read more about the benefits ICON offers.
At ICON, inclusion & belonging are fundamental to our culture and values. Wexe2x80x99re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request .
Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless xe2x80x93 therexe2x80x99s every chance youxe2x80x99re exactly what wexe2x80x99re looking for here at ICON whether it is for this or other roles.
Are you a current ICON Employee? Please click to apply '