Job Description

We are currently Hiring for International Non Voice Process - Email & Chat Support Immediate joiners only!!!!Contact Details:HR : Jestina Mobile number : 8147091014The role of Customer Support Associate (CSA), will be responsible for:- Answering player support queries via Email & Chat.- Troubleshooting game issues via Email and Discord- Answering player queries about features and functionalities of the clients service offerings- Answering questions regarding game issues and making recommendations- Escalate product related issues to internal teams & close loop- Going the extra mile to engage with players by solving their issues and ensuring satisfactionRequirements:-- An obligation to deliver exceptional customer service- Receive inbound emails and Discord messages to gather and verify required information and do utmost within their power to solve issues submitted- Have excellent judgment skills to be able to properly evaluate situations and immediately by providing effective solutions- Ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer. Critical Skills:-- Excellent written communication skills - ability to write accurately, using proper grammar, and sentence structure.- Ability to show high emotional intelligence by remaining calm under pressure while solving the players concerns- Ability to use information provided by clients to tailor responses and actions to meet the clients specific needs- Ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer.Educational/Work Experience and Requirements- Must have minimum 6 months of International experience in customer support- Must successfully pass a background check- High school diploma or equivalent requiredBenefits:-- An attractive compensation package with Performance-based incentives.- Incredible learning and growth opportunities- Outstanding rewards and recognition program & employee engagement activities- Free Food and Transport while working on-site- Medical Insurance:- To schedule your interview kindlyContact HR Jestina or Send your CV to 8147091014 (ref:updazz.com)

Skills Required