Job Description

As a VIP Customer Service Associate, You Will:- Have daily interactions with VIP customers and handle all issues from end to end via phone, social media, and chat.- Proactively engage customers via social media to encourage participation in upcoming sales events.- Quickly and and effectively build rapport with customers, diagnose, and resolve issues- Engage with VIP players through 1:1 interaction to increase sales and customer retention.- Moderate the forums: flag posts, monitor Bugs & Issues category, review escalations from moderators.- Engage in Social Media monitoring and moderation (Facebook, Instagram, and Twitter accounts),- Perform Beta feedback summary and analysis.- Quickly and effectively build rapport with customers, as well as understanding customer needs and requests.- Provide great service without escalations and create an overall excellent customer experience for VIP players.- Go the extra mile to engage with customers, solving their issues and ensuring satisfactionAs a VIP Customer Service Associate, You Have:- A post-secondary degree in any major- 2- 4 years of customer service experience- Fluency in spoken and written English- Excellent reading comprehension and writing skills- The ability to think critically on assigned projects, ask questions, and work with a positive and flexible attitude- A sense of professionalism and ability to develop good relationships- Strong analytical skills and attention to detail- A flexible schedule - Must be okay to work nights- Previous experience in script free chat and email processPerks & Benefits :- An attractive compensation package with performance-based incentives- Incredible learning and growth opportunities- Outstanding rewards and recognition program & employee engagement activities- Free Food and Transport while working on-site- Medical InsuranceTo get a Detailed information about the Position Contact HR Sanjana at 8147091044 (ref:updazz.com)

Skills Required