Job Description

We are currently Hiring for International Non Voice Process | Email and Chat supportContact : HR Meghana A CPhone number : 9620689154Email I'd : ac.meghana@intouchcx.comLocation: Bangalore ( Ecity Phase 1)- ( Face to Face Interview) If you're interested in this position, you can revert me back or you can directly contact me on the above number.- Having daily interactions with the customer to handle issues from end to end via chat & Email.- Going the extra mile to engage customers in solving issues and ensuring satisfaction- Quickly and effectively building rapport with customers while diagnosing and resolving i issues- Providing white glove service and having the ability to provide an overall excellent customer experience- Managing customer expectations regarding estimated response times.Critical Skills:- Above average verbal and written communication skills - ability to speak accurately, using proper grammar, and good enunciation- Ability to listen attentively and to use information provided by clients to tailor responses and actions to meet the clients specific needs- Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidaysEducational/Work Experience and Requirements:- Must successfully pass a background check- Plus 2 is a must Graduation degree is a plus- Must have at least six months customer service experience or equivalent- Experience in the gaming/tech support industry is a plusPerks and Benefits:- 2 way free cab and food provided- Attractive incentives and attendance bonus is also providedRole: Email SupportIndustry Type: BPM / BPOEmployment Type: Full Time, Permanent RoleCategory: Non VoiceEducation UG: Graduation Not RequiredContact : HR Meghana A CPhone number : 9620689154 (ref:updazz.com)