Job Description

CSA - Digital /ProfileJob Title Customer Support Associate (CSA)- Workspace Bangalore, India- Department Operations- Channel Digital (Chat)- Language English- Hours of Operation 24/7Overview of Position:- We are seeking a skilled and customer-focused Chat Agent to provide real-time assistance to customers via live chat. The ideal candidate will deliver exceptional service, resolve queries efficiently, and represent the brand in a friendly and professional manner.The role of Customer Support Associate (CSA), will be responsible for: - Respond promptly and professionally to customer inquiries via live chat while identifying opportunities for process improvement. - Resolve product or service problems by clarifying the customer's issue and identifying the cause. - Escalate unresolved issues to the appropriate internal teams. - Maintain detailed and clear records of customer interactions.Essential Functions- Committed to providing outstanding customer service at every touchpoint.- Demonstrates strong self-management skills and consistently meets responsibilities.- Identify trends and take an active role in delivering suggestions for process & product improvements- Provides mentorship and guidance to new hires during onboarding and training.- IntouchCX | intouchcx.com- Supports team members by offering insights and recommendations when handling complex or challenging cases.- Proficient in using office productivity tools (e.g., Microsoft Office, Google Workspace).Critical Skills- Excellent written communication and typing skills.- Proficiency in English- High attention to detail and accuracy.- Strong problem-solving and conflict resolution skills.- Shift Timings: Night Rotational Shifts- Perks: 2-way Cabs and Food- Fresher Salary : 16k + 4k performance based Incentives- Exp. Salary : Upto 22k+ 4k performance based Incentives- Flexible and available to work various shifts, including weekdays, evenings, weekends, and holidays.Educational/Work Experience and Requirements- Must successfully pass a background check- High school diploma or equivalent required- Post secondary degree is a plus- 1+ years of experience in Customer Service Chat or related fieldWalkin Interview Details.- Address: 92/1B, Electronic City Phase I, Electronic City, Bengaluru, Karnataka 560100- Monday to FridayTiming's : 9:30am - 3:00pm- https://share.google/vCbdYRigz7y2BZvKd- Pont of contact : HR Samuel7899915386 / 8147091054 (ref:updazz.com)