Job Description

We are currently Hiring for International Non Voice Process - Chat Support Customer Service AssociateImmediate joiner requiredContact Details:HR : SanjanaMobile number : 8147091044The role of Customer Support Associate (CSA), will be responsible for:- Respond promptly and professionally to customer inquiries via live chat while identifying opportunities for process improvement.- Resolve product or service problems by clarifying the customers issue and identifying the cause.- Escalate unresolved issues to the appropriate internal teams.- Provide accurate, valid, and complete information using the right tools and resources.- Maintain detailed and clear records of customer interactions.- Meet or exceed key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction.Essential skills :- Committed to providing outstanding customer service at every touchpoint.- Demonstrates strong self-management skills and consistently meets responsibilities.- Identify trends and take an active role in delivering suggestions for process & product -improvements .- Provides mentorship and guidance to new hires during onboarding and training .- Supports team members by offering insights and recommendations when handling complex or challenging cases.- Contributes to special initiatives and projects based on team priorities and business needs.- Participates in scheduled team meetings and ongoing training to stay aligned with updates and goals.- Willing to take on additional tasks and responsibilities as needed to support the team.- Proficient in using office productivity tools (e.g., Microsoft Office, Google Workspace).- Possesses deep expertise in product functionality, operational workflows, company policies, and service agreements.Critical skills:- Excellent written communication and typing skills.- Proficiency in English High attention to detail and accuracy.- Strong problem-solving and conflict resolution skills.- Ability to multitask and manage multiple chat windows simultaneously.- Ability to multitask and manage multiple chat windows simultaneously and helpdesk software).- Empathy and a customer-first mindset.- Demonstrates strong emotional intelligence by staying composed under pressure while effectively addressing customer issues.- Capable of rapidly learning new tools and features, interpreting them through the lens of customer needs and usability.- Applies guidelines consistently and objectively, while exercising sound judgment in complex or discretionary decisions- Thrives in dynamic, high-pressure environments with frequent changes.- Flexible and available to work various shifts, including weekdays, evenings, weekends, and holidays.Educational/Work Experience and Requirements :- Must successfully pass a background check- High school diploma or equivalent required- Post secondary degree is a plus- 1+ years of experience in Customer Service Chat or related fieldBenefits:-- An attractive compensation package with performance-based incentives- Incredible learning and growth opportunities- Outstanding rewards and recognition program & employee engagement activities- Free Food and Transport while working on-site- Medical InsuranceTo schedule your interviewkindly Contact HR SANJANA or WhatsApp your CV on 8147091044/ Email (ref:updazz.com)