Job Description

Role Objective

To assist the CRM team in managing customer interactions, coordinating between clients and internal departments, maintaining records, and ensuring a smooth post-sales experience for homebuyers.

Key Responsibilities

Customer Coordination

Assist in handling customer queries (calls, emails, walk-ins). Maintain regular follow-up with clients on payment schedules, document submission, and project updates. Support in sending booking confirmations, receipts, and demand letters.

Documentation & Data Management

Update and maintain customer details in CRM software / Excel trackers. Assist in preparing agreement documents, welcome kits, and handover files. Help with maintaining soft and hard copies of all customer-related documents.

Payment & Collection Follow-ups

Coordinate with the Accounts team to track payments and outstanding dues. Generate and share payment reminders or receipts with customers. Assist in preparing daily collection and outstanding reports.

Handover Coordination

Support in flat handover documentation, key handover checklists, and snag reports. Liaise with site and engineering teams for inspection and rectification updates.

Customer Experience & Feedback

Collect customer feedback post-handover and escalate issues to the CRM Manager. Help in organizing customer meets or events. Maintain a tracker for complaints and their closure status.

Interdepartmental Coordination

Work closely with the Sales, Accounts, and Project teams for customer-related updates. Ensure proper communication flow between departments regarding each customer's status.

Learning Opportunities

Understanding the

end-to-end customer lifecycle

in real estate. Exposure to

documentation, legal, and financial aspects

of property sales. Hands-on experience with

CRM software, customer interaction, and process management.

Skills & Qualifications

Pursuing or completed Bachelor's degree (BBA, BCom, MBA, or related field). Good communication and coordination skills. Proficient in MS Office (Excel, Word, Outlook). Organized, detail-oriented, and customer-focused.
Job Type: Full-time

Pay: ₹10,859.85 - ₹35,829.92 per month

Work Location: In person