Job Description

International Voice Process - Customer Support

We are seeking skilled and highly proficient individuals for the role of

Customer Support Executive

in our

International Voice Process

. This is an excellent opportunity for experienced BPO professionals looking to join a dynamic team in Mumbai!

Process Name:

International Voice Process (Customer Support)

Location:

Mumbai

Experience:1+ Year

in an International BPO/Call Center environment (Voice Process is

mandatory

)

Qualification:

Any Graduate or Undergraduate (HSC/12th Pass)

Language Skills:Excellent/Fluent English

(Written and Spoken) - Mandatory

Working Days:

5 Days Working

Weekly Offs: 2 Rotational Week Offs

Salary (Take Home):

Up to

?28,000 Take Home

per month

Note:Strictly No Freshers

(Minimum 1 year relevant experience required)

Key Responsibilities

Handle high-volume

inbound and outbound calls

from international customers (e.g., US, UK, Australia, etc.) professionally and efficiently. Provide first-call resolution to customer queries, concerns, and service requests related to products, accounts, billing, or technical issues, adhering to

global service standards

. Utilize excellent

Fluent English

communication skills to articulate solutions clearly and accurately to a diverse customer base. Accurately log all customer interactions, transactions, and necessary follow-ups in the Customer Relationship Management (

CRM

) system. Maintain and strive to exceed key performance indicators (

KPIs

) such as Customer Satisfaction (CSAT), Average Handling Time (AHT), and Quality scores. Demonstrate strong knowledge of the process and products to deliver a world-class customer experience. Ensure compliance with all data security and process guidelines specific to the international market.

Required Skills & Qualifications

Minimum 1 year of recent and documented experience

working in an

International Voice BPO process

is a strict requirement. Candidates without this specific experience will not be considered.

Exceptional proficiency in English

(both verbal and written), with a neutral accent and excellent comprehension.

Any Graduate

. Must be comfortable working in

night shifts/rotational shifts

as per the international time zones. Strong ability to multitask, manage time effectively, and handle high-pressure situations. Proven problem-solving skills and a customer-centric attitude. Familiarity with standard computer applications and the ability to navigate multiple systems simultaneously.

Why Join Our International Team?

Work on a

5-day week

schedule with two weekly off days. Opportunity to gain exposure to international business practices and clientele. Competitive salary structure for experienced international BPO professionals.
Job Type: Full-time

Pay: ?25,000.00 - ?28,000.00 per month

Work Location: In person