Job Description

• The Manager will lead the local Customer Support team and ensure that our customers experience a consistent high level of service and satisfaction.
• Ensures the Customer Support team provides the appropriate level of service, communication and issue resolution expected by our customer base.
• Constant drive to ensure all aspects of the customer experience exceeds expectations
• Drive to ensure that the team are employing best practices and utilizing consistent communication including all reporting documents, performance reports and quarterly business reviews as developed regionally and corporately.
• Develop and implement a comprehensive training and mentorship plan for each member of the Customer Support team to guarantee a baseline skill level and growth within the organization.
• Identify process and procedure improvements necessary to increase efficiencies and the customer experience.
• Communicate the \xe2\x80\x9cvoice of the customer\xe2\x80\x9d internally and externally through participation in day to day issues and through utilizing the Chromalloy customer satisfaction survey feedback process.
• Drive the escape / crisis management process with timely communication when delivery or quality issues impact customers.
• Responsible to ensure compliance to our customer contractual obligations.
• Support business development and sales through the RFQ process, pricing data, models and other duties requested of them.
• Is able to leverage customer relationships and knowledge of Chromalloy\xe2\x80\x99s value proposition to Identify opportunities to enhance year over year revenue growth and customer retention

• Bachelor\xe2\x80\x99s degree or three years of related experience; or equivalent combination of education and experience
• Experience in highly regulated industry or aerospace with experience in Sales, Business Development, Operations, Quality or Customer Support.
• Six sigma, lean manufacturing or CPEx experience preferred
• Demonstrated understanding of customer requirements and focus to achieve these objectives
• Strong decision-making skills and ability to use sound judgment and challenge assumptions when appropriate
• Advanced MS Office Suite skills specifically using MS Excel and PowerPoint