Job Description

About the Role

We are looking for enthusiastic and

customer-focused professionals

to join our

International Voice Process

team. The role involves

handling inbound/outbound calls, providing effective solutions to customer queries, and ensuring an excellent customer experience

across international markets.

Key Responsibilities:

Handle

customer queries and complaints via calls in a professional manner.

Provide accurate information and effective resolution

within defined timelines.

Maintain a high level of customer satisfaction

through excellent service.

Meet performance targets

including quality, productivity, and adherence.

Keep records

of customer interactions and update databases accordingly.

Collaborate

with team members and support other functions when required.

Requirements:

Excellent communication

skills in English (both verbal and written). Good

listening and problem-solving

abilities. Flexibility to work in rotational shifts (including night shifts). Basic computer knowledge and ability to multitask. Prior experience in a voice process (international or domestic) is a plus, but freshers with strong communication skills are welcome.

Perks & Benefits:

Attractive salary with performance-based incentives. Opportunity to work with global clients. Professional growth and career advancement. Supportive work environment with training and mentoring.
Job Type: Full-time

Pay: ₹15,000.00 - ₹40,000.00 per month