International Voice Process

Year    PB, IN, India

Job Description

Job description



Job Title:

Customer Service Representative (Fresher) - Punjabi Language

Location:

Mohali

Job Type:

Full-Time

Experience Level:

Fresher

Language Requirement:

Proficient in Punjabi (spoken and written) and English

About the Role:



We are seeking a highly motivated and articulate

Customer Service Representative (CSR)

to join our team. This is an excellent opportunity for freshers who are passionate about helping customers and possess strong communication skills. Proficiency in

Punjabi

is essential, as you will be supporting Punjabi-speaking customers.

Key Responsibilities:



Handle inbound and outbound customer interactions via phone, email, or chat Understand customer needs and provide timely, accurate solutions Maintain a high level of professionalism and empathy in every interaction Accurately log customer issues and resolutions in the system Collaborate with team members and escalate issues when necessary Ensure customer satisfaction by following up on open issues

Key Requirements:



Fresh graduates welcome - training will be provided Excellent communication skills in

Punjabi

and

English

(spoken & written) Strong interpersonal and active listening skills Ability to multitask and stay organized in a fast-paced environment Basic computer knowledge and typing skills

Preferred Qualifications:



Previous internship or part-time customer-facing experience is a plus Familiarity with CRM tools is an advantage

What We Offer:



A friendly, supportive work environment On-the-job training and career growth opportunities Competitive salary and performance incentives

To Apply:


Send your updated resume to HR@base2brand.com with the subject line "CSR Fresher - Punjabi Language".

Job Type: Full-time

Work Location: mohali phase 8b

Job Type: Full-time

Work Location: On the road

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Job Detail

  • Job Id
    JD3677561
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    PB, IN, India
  • Education
    Not mentioned
  • Experience
    Year