Job Description

Key Responsibilities:

Provide exceptional technical support through voice and chat, troubleshooting and resolving customer issues related to software and hardware. Utilize API knowledge to address technical inquiries and challenges. Effectively communicate with customers, offering solutions in a clear, professional, and empathetic manner. Maintain accurate and up-to-date technical documentation for internal use and customer reference. Collaborate with cross-functional teams to ensure seamless issue resolution and continuous service improvement. Utilize support tools, including Salesforce, Jira, and Zoom, to manage customer interactions and service requests. Demonstrate strong problem-solving skills and analytical thinking to identify root causes and deliver effective solutions.

Requirements:

Minimum 1 year of experience in offshore voice and chat technical support. Solid understanding of basic

software/hardware troubleshooting

and API concepts. Proficient in using support tools such as

Salesforce, Jira, and Zoom

.

Strong communication

and interpersonal skills with a customer-focused approach. Excellent analytical and problem-solving skills. Strong adaptability and a willingness to learn new technologies. Ability to work permanent

night shifts.

Job Type: Full-time

Experience:

International voice process: 1 year (Required)
Shift availability:

Night Shift (Required)
Work Location: In person