Job Description

Role : Customer Service Representative

Exp: Freshers - Graduation is mandatory

1-3 years of exp {Under graduates considered}

Process Location : Bangalore

Shifts : US Shifts - Night shifts

Should be flexible to work in Night shifts (US Shift) and should be flexible to work for 6 days a week Return to office (work from office mandatory) therefore Mumbai candidates only. Exposure to US contact center preferable Rotational work week can be Mon-Fri or Tue-Sat or Wed-Sun
Job Responsibilities / Authorities

Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes Walk customers/ Provide navigational support on self service portal Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines Place outbound calls to customers when required in line with Client / Company guidelines Work productively whilst maintaining exceptional call/data quality standards in line with targets Contribute to the team through open and regular communication with peers / supervisors Adhere to all company or departmental policies and procedures (personnel and operational) Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process Maintain regular and punctual attendance in line with company policies and procedures Minimise customer complaints and escalations by providing exceptional service and call control
Knowledge & Skill Requirement

Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer Good technical aptitude with an ability to learn quickly Excellent verbal and written communication skill Experience Profile Prior international BPO work experience preferred Freshers acceptable

Interested candidates can send resume on 9902316352 or akshitha_r@trigemt.com

Job Type: Full-time

Pay: ₹40,000.00 per month

Benefits:

Health insurance Internet reimbursement Leave encashment Life insurance Paid sick time Provident Fund
Work Location: In person