Job Description

Company Overview

FLY CONSULTING SERVICES is a promising placement company operating mainly in the regions of Andhra Pradesh, Telangana, Karnataka, and Tamilnadu. We offer a wide range of staffing and placement solutions across different industries for companies of all sizes. Our aim is to connect our clients with the best prospects and help applicants find their desired career path.

Job Overview

FLY Consulting Services is hiring for the role of International Voice Process. This is a full-time position based in Hyderabad, Telangana, India. The company is looking for candidates with 1 to 3 years of experience.

Qualifications and Skills

• 1-3 years of experience in a similar role, preferably in international voice process
• Excellent communication skills and flawless English speaking
• Good speaking and writing skills in English
• Customer service-oriented with the ability to handle customer queries and complaints effectively
• Strong problem-solving skills and ability to think on your feet
• Good listening skills and attention to detail
• Ability to work in a fast-paced environment and adapt to changes
• Basic computer knowledge and familiarity with CRM software
• Ability to work in a team and collaborate effectively

• Handle incoming and outgoing customer calls in a polite and professional manner
• Provide excellent customer service by addressing customer inquiries and resolving issues
• Ensure customer satisfaction by effectively communicating solutions and providing necessary information
• Maintain customer records by updating relevant information and documenting interactions
• Meet individual and team targets to contribute to the overall success
• Collaborate with team members and cross-functional departments to improve customer experience
• Adhere to company policies and procedures while handling customer interactions
• Upsell and cross-sell products or services to maximize sales opportunities

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