Job Description

Key responsibilities

Customer Interaction:

Handle inbound and outbound customer calls, emails, and chats in a professional and efficient manner.

Problem-solving:

Address and resolve customer queries, complaints, and issues, offering appropriate solutions.

Record Keeping:

Maintain accurate records of all customer interactions and update customer information in the system.

Escalation:

Escalate complex issues to the appropriate department or team when necessary.

Sales (sometimes):

Upsell products or services to customers.

Target Achievement:

Meet individual and team performance targets related to customer satisfaction, call handling time, and issue resolution rates.
Qualifications and skills

Education:

Minimum of 12th pass is often the minimum requirement, though some roles may require a graduate degree.

Experience:

Entry-level roles for freshers are common, but some positions may prefer or require previous international BPO experience.

Communication:

Excellent verbal and written communication skills in English are essential.

Customer Service:

A strong customer service orientation and the ability to show empathy are crucial.

Problem-Solving:

Good problem-solving skills are necessary to effectively handle customer issues.

Technical:

Basic computer knowledge and typing skills are required.

Flexibility:

Ability to work in rotational shifts, including nights, weekends, and holidays, depending on the process.

Call HR - 9819228732

Job Type: Full-time

Pay: ₹25,000.00 - ₹32,000.00 per month

Work Location: In person