Job Description

Job Title:

International Voice Process Executive

Location:

Airoli, Navi Mumbai

Salary:

?20,000 - ?25,000 per month

Experience:

1-5 years

Job Type:

Full-time

:

We are looking for an experienced and customer-focused

International Voice Process Executive

to handle inbound/outbound calls for international customers. The ideal candidate must have excellent communication skills, strong problem-solving ability, and prior experience in international BPO/voice support.

Responsibilities:

Handle

inbound and outbound calls

from international customers. Provide

accurate information

, resolve queries, and ensure customer satisfaction. Maintain

call quality standards

and follow company guidelines. Document customer interactions in the CRM system. Meet

process targets

such as call handling time, quality scores, and customer feedback. Escalate complex issues to the relevant team when required.

Requirements:

Excellent

English verbal communication

skills. Strong

listening and interpersonal

skills. Ability to work under pressure and handle irate customers professionally. Basic computer knowledge and ability to navigate CRM tools. Prior experience in

international voice/BPO processes

is mandatory

Benefits:

Experience:

1 to 5 years

in international voice process Education: HSC / Graduate (any stream) Comfortable with night shifts (if required) Immediate joiners preferred Competitive salary:

?20k-?25k

Incentives based on performance Training & development support Career growth opportunities within BPO operations
Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person