Responsibilities
Handle inbound and outbound calls from international clients.
Resolve customer issues and provide solutions in a timely manner.
Maintain accurate records of customer interactions and transactions.
Follow communication procedures, guidelines, and policies.
Provide accurate, valid, and complete information to customers.
Meet personal/team qualitative and quantitative targets.
Collaborate with team members to improve customer service.
Qualifications
High school diploma or equivalent; bachelor's degree preferred.
Proficiency in English; additional language skills are a plus.
Previous experience in a call center or customer service role.
Strong phone contact handling skills and active listening.
Familiarity with CRM systems and practices.
Job Type: Full-time
Pay: ₹30,000.00 - ₹40,000.00 per month
Schedule:
Day shift
Evening shift
Morning shift
Rotational shift
UK shift
US shift
Work Location: In person
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