Job Description

International Voice Process - Customer Support

Roles & Responsibilities:

Handle inbound and outbound customer calls in a professional manner. Provide accurate information, resolve queries, and ensure customer satisfaction. Manage complaints, escalations, and delayed product/service issues with empathy and patience. Document customer interactions and update records in the system. Achieve performance targets such as CSAT (Customer Satisfaction Score), response rate, and quality standards. Demonstrate excellent communication, listening, and problem-solving skills. Work effectively in rotational shifts and collaborate with the team to meet process goals.
Eligibility:

Graduate / Undergraduate Minimum 6 months of BPO experience (International Voice) Excellent/Good communication skills in English
Benefits:

Cabs:

Females - Company cabs (CAS: odd hours | Gartner: one-sided cab during odd hours) Males - Cab allowance ?180 per day / per night shift Shifts & Offs: 5.5 days working, rotational shifts & rotational offs
Rounds of Interview:

HR Round Operations Round
Assessment:

Versant B2 (US Voice) Versant C1 (US Voice)
Job Type: Full-time

Pay: ?20,000.00 - ?35,000.00 per month

Benefits:

Provident Fund
Ability to commute/relocate:

Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Required)
Education:

Higher Secondary(12th Pass) (Required)
Experience:

International voice process: 1 year (Required)
Location:

Jaipur, Rajasthan (Required)
Work Location: In person

Speak with the employer

+91 8917397886