We are Hiring for Grace Staffing Services - Thane Branch
Position:
International Voice Process - Credit Cards Collections (Credit One Bank)
Work Timing:
US Rotational Shift (Night Shift)
Week Off:
2 rotational Off weekly
Vacancy Notice:
Immediate Joiners Only
Location:
Applicants must be residents of Mumbai Only. (see "Boundary" details below).
You will be responsible for contacting customers regarding overdue credit card payments, providing payment reminders, guiding customers through the payment process, assisting with their queries, and recovering debts. Your role is critical in maintaining client relationships while ensuring efficient and courteous debt collection.
Key Responsibilities:
Make outbound reminder calls regarding outstanding payments.
Guide customers through the payment process and address their queries.
Follow up to ensure timely debt recovery.
Maintain accurate records of all customer interactions.
Adhere to company policies for customer service.
Meet daily and weekly collection targets.
Communicate professionally and courteously at all times.
Collaborate with team members to achieve departmental goals.
Eligibility Criteria
Education:
Graduate & SSC with 1 year of International BPO experience
(mandatory for the Debt Recovery Specialist role).
Graduate freshers
are eligible only for First Party Collections (FPC).
Experience:
No domestic (Indian) experience will be considered.
Only Mumbai residents will be considered.
Skills:
Excellent communication skills in English (both verbal and written).
Ability to handle customer queries professionally.
Strong interpersonal and customer service skills.
Basic computer knowledge and the ability to multitask.
Comfort working in a fast-paced environment and night shift.
Work Timings:
Must be ready to work the
US shift (night shift)
in a
voice process
.
Shift flexibility
is required.
Perks & Benefits
Pick & drop transportation
provided.
Competitive compensation
and incentives.
Growth opportunities
within a supportive team.
Fixed weekends off
.
Boundary Details for Transportation
Central Line:
Kalyan to Kurla
Harbour Line:
Thane to Kharghar
Western Line:
Thane to Mira Road Only
Preferred Qualities
Self-motivated and target-driven.
Strong attention to detail.
Team player.
Problem-solving skills and a positive attitude.
How to Apply
Interested candidates should contact Grace Staffing Services (Thane Branch) directly
-- please mention your education, BPO experience, residential location, and readiness for immediate joining.
Important Notes
Domestic BPO experience is not considered.
Only Mumbai Applicants are eligible.
Immediate joiners are preferred.
If you meet these criteria, submit your resume to below (Thane Branch) for immediate consideration.
Email : Gracecareers02@gmail.com
Mobile No : +91 7715882251 (Jay)
Job Types: Full-time, Permanent
Pay: Up to ₹40,000.00 per month
Benefits:
Health insurance
Provident Fund
Work from home
Education: