Job Description

:

We are hiring experienced professionals for our

International Voice Process

team. The ideal candidate should possess excellent communication skills, a customer-centric attitude, and the flexibility to work

night shifts

. Join a dynamic work culture with opportunities to grow in global customer support.

Key Responsibilities:

Handle inbound and outbound calls for international customers. Provide accurate, valid, and complete information by using the right methods/tools. Resolve customer issues efficiently while maintaining a high level of professionalism. Follow communication scripts and guidelines when handling different topics. Document interactions and escalate complex cases to relevant departments as needed.

Candidate Profile:

Experience:

6 months to 4 years in international BPO/customer support.

Education:

Any graduate or undergraduate (with relevant experience).

Skills:

Excellent verbal communication in English Good listening and problem-solving skills Customer-first approach

Shift Timings:

Night Shifts (US/UK timezone)

Benefits:

Competitive salary and incentives Performance-based bonuses Transport facility Growth opportunities and internal promotions
Job Types: Full-time, Permanent

Pay: ₹16,000.00 - ₹35,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person