Job Description

We are seeking a highly motivated and customer-focused individual to join our team as an International Customer Support Specialist. In this role, you will be the primary point of contact for our global customer base, providing exceptional support and resolving issues through a variety of channels, primarily live chat and phone calls. The ideal candidate will be a compassionate problem-solver with excellent communication skills and the ability to work in a fast-paced, international environment.

Job Title: International Customer Support Specialist (Chat & Voice)

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as an International Customer Support Specialist. In this role, you will be the primary point of contact for our global customer base, providing exceptional support and resolving issues through a variety of channels, primarily live chat and phone calls. The ideal candidate will be a compassionate problem-solver with excellent communication skills and the ability to work in a fast-paced, international environment.

Key Responsibilities:

Customer Interaction:

Respond to and resolve customer inquiries, issues, and requests promptly and professionally via live chat, email, and inbound/outbound phone calls.

Problem Resolution:

Diagnose and troubleshoot a wide range of customer problems, including technical issues, billing inquiries, product questions, and service-related concerns.

Product Knowledge:

Develop and maintain a deep understanding of our products, services, and company policies to provide accurate and comprehensive information to customers.

Escalation:

Identify and escalate complex or unresolved issues to the appropriate internal teams while ensuring the customer is kept informed.

Customer Advocacy:

Act as a brand ambassador, advocating for the customer's needs and providing feedback to internal teams to help improve products and services.

Team Collaboration:

Collaborate with team members and other departments to share knowledge, improve processes, and ensure a seamless customer experience.

Performance Metrics:

Meet and exceed individual and team performance metrics, such as first-contact resolution rate, customer satisfaction (CSAT) scores, and average handle time.
Job Types: Full-time, Permanent, Fresher

Pay: ₹16,000.00 - ₹22,000.00 per month

Benefits:

Commuter assistance Health insurance Internet reimbursement Paid sick time Paid time off Provident Fund Work from home
Schedule:

Night shift Rotational shift
Supplemental Pay:

Joining bonus Overtime pay Shift allowance
Work Location: In person