Job Description

Job Responsibility

Handle customer interactions daily with 0 availability time
Ensure SLAs are met consistently at individual and team level.
Meet and exceed all performance thresholds.
Focus on Key KPI's like RSAT, AHT and customer experience.
Constantly remain abreast of new changes
Implement feedback and corrective actions to avoid repeat instances

Skills Required

Excellent Communication Skills (Prior experience in contact center is not mandatory)
Strong Team Player
Strong Domain Knowledge Preferred
Strong feedback implementation skills
Possess Positive attitude and know to promote brand value.
Ability to work in any shifts, the majority being night and midnight shifts

Location

Mumbai

Job Function

BUSINESS PROCESS SERVICES

Role

Analyst

Job Id

383796

Desired Skills

Customer Service
Desired Candidate Profile

Qualifications

: BACHELOR OF COMMERCE