Job Description

Knowledge/Experience:

Experience in an inbound Customer service environment (

Contact Center/Call Center - MUST and Avoid credit card operations

) Commercial banking understanding/ experience or Treasury Management experience is preferable.

Qualification:

Graduates only

:

(Below JD is for Treasury Management, but candidates with International Banking background working in VOICE process will be suitable for this role)

Assist customers via the inbound calls received for account requests/ inquiries: Payment related queries:
Remote deposit capture

Payment Center

Positive Pay: Check positive pay, ACH positive pay, reverse positive pay

Business Account Closure ACH & Wire:
ACH deletion/ reversals

Wire PIN acknowledgement

ACH & Wire inquiries

ACH return/ settlement

Wire limit change

Add user to Payment Centre Add/ remove accounts Account maintenance Meet required criteria for call quality standards Maintain customer relations with a high degree of internal and external customer service. Possess effective problem-solving skills to ensure timely problem recognition and resolution. Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures. Recording and updating customer information via the organization's internal systems. Resolving customer queries at first point of contact. Influencing and negotiating with customers to ensure a satisfactory outcome for both the company and the customer. Ensure call handling and service quality is maintained

Location

Pune

Job Function

BUSINESS PROCESS SERVICES

Role

Analyst

Job Id

376273

Desired Skills

General Banking
Desired Candidate Profile

Qualifications

: BACHELOR OF COMMERCE