Job Description

- Customer Support Executive (Voice Process)Qualification

Graduate / Undergraduate / B.Tech from a recognized institution. Strong academic foundation with excellent communication skills.

Experience

Minimum

1 year of international voice process experience

preferred. Candidates with

domestic voice or blended process experience

from reputed organizations will also be considered.

Skills & Requirements

Exceptional verbal and written communication skills

with a neutral accent.

Voice Versant score of 58 or above

is mandatory. Ability to handle customer queries with professionalism, empathy, and efficiency. Strong interpersonal skills and customer-centric approach. Flexibility to work in a

24/7 rotational shift environment

(including night shifts). Willingness to work

5 days a week

with rotational offs.

Responsibilities

Handle inbound and outbound customer calls in a professional manner. Provide accurate information, resolve queries, and ensure customer satisfaction. Maintain call quality standards and adhere to process guidelines. Document interactions and update customer records in the system. Collaborate with team members and supervisors to achieve performance targets.

Benefits

Both-side cab facility provided

for safe and convenient commuting. Competitive salary package with performance-based incentives. Opportunity to work in a dynamic, growth-oriented environment. Exposure to international processes and career development opportunities.
Job Type: Full-time

Pay: ?25.00 - ?39.00 per month

Work Location: In person