Job Description

Job Title: International Voice Process Executive - US Client Coordination

Location: Pune - Karvenagar Employment Type: Full-time Experience: 0-2 years (Fresh Graduates Welcome)

About the Role:

We are seeking a proactive and articulate International Voice Process Executive to manage communication and coordination with our US-based clients. The ideal candidate will handle client interactions, support process requirements, and ensure smooth communication between internal teams and clients.

This role offers excellent exposure to international business communication and client relationship management.

Key Responsibilities:

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Handle international voice calls (inbound and outbound) with professionalism and clarity.

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Coordinate directly with US-based clients for project updates, queries, and escalations.

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Maintain accurate records of communications and transactions using CRM tools and internal systems.

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Collaborate with cross-functional teams to ensure effective client service and project delivery.

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Prepare reports, documentation, and updates as required by clients or management.

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Maintain high standards of customer service and compliance with company policies.

Required Qualifications:

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Graduate in any discipline (B.A., B.Com, B.Sc, BBA, etc.).

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Excellent English communication skills - both verbal and written.

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Strong computer proficiency, including MS Office, email handling, data entry, and CRM or ERP systems.

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Good organizational and multitasking skills.

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Ability to work effectively in a team-oriented environment.

Preferred Skills:

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Prior experience in international voice process or client coordination preferred but not mandatory.

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Strong interpersonal and problem-solving abilities.

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Professional attitude and eagerness to learn.

Benefits:

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Competitive salary and performance-based incentives.

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Day shift - no night work required.

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Training and career growth opportunities.

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Exposure to global clients and business operations.

Job Types: Full-time, Permanent

Pay: ?10,319.03 - ?34,476.03 per month

Benefits:

Cell phone reimbursement Health insurance Paid sick time Provident Fund
Work Location: In person