Job Description

Gender Preference Any
Number Of Vacancy 20
Industry Area BPO / KPO / ITES
Key Skills International voice process, International voice, International BPO, Customer support, Customer Care, Inbound Process, International Customer Support
Qualification UG/Graduate/Post Graduate
Salary (Per Annum) Upto 4.5 LPA
Work Experience 1 Year - 4 Years
Job Requirement
Job brief We are looking for a Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. Responsibilities Manage large amounts of inbound and outbound calls in a timely manner Follow communication scripts when handling different topics Identify customers\xe2\x80\x99 needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets Requirements and skills Previous experience in a customer support role Track record of over-achieving quota Strong phone and verbal communication skills along with active listening Familiarity with CRM systems and practices Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively UG/Grad degree
Company Name
:
Client of Inspiration Manpower Consultancy

Company Website
:
https://www.inspirationmanpower.co.in/

About Company
:
Bangalore
Contact Person
:
Junaid

Address
:
Bangalore

Mobile
:
+91-XXXXXXXXXX

Email ID
:
junaid@inspirationmanpower.co.in