Job Description

Job Roll - Customer Support Associate (International Tech Support)

Location:

Gurgaon

Work Mode:

Work From Office

Job Profile

We are looking for

Customer Success Associates

for an

International Tech Support process (Voice + Chat)

.

Key Responsibilities:

Provide technical support for mobile devices, security services, camera configuration, modem configuration, and basic LAN/WAN networking. Assist customers via voice and chat, ensuring excellent resolution and customer experience. Manage and troubleshoot technical issues with professionalism and clarity.

Requirements:

Qualification:

Graduate (Mandatory)

Experience:

Minimum 6 months in an i

nternational voice/tech support process

(mandatory).

Skills:

Excellent English communication skills (verbal and written) Strong technical troubleshooting knowledge Ability to work in rotational shifts and handle global customers

Interview Rounds:

HR Round
Operations Round
Versant/Client Round

Compensation & Benefits:

Salary:

25,000 -
31,000 CTC per month (based on experience)

Work Days:

5 days working, rotational weekly offs

Shifts:

Rotational

Transport:

Both way cab facility provided

Note:

Hire Lab Career Solutions does not charge any fees for job opportunities.

Job Type: Full-time

Pay: ₹25,000.00 - ₹31,000.00 per month

Benefits:

Health insurance Provident Fund
Shift:

Rotational shift
Work Days:

Monday to Friday Weekend availability
Experience:

International BPO: 1 year (Required)
Shift availability:

Day Shift (Required) Night Shift (Required)
Work Location: In person