Job Description

Job Opportunity:

We are looking for a proactive and detail-oriented professional with 5 years of experience to join our team and support students, agents, and internal departments across Academic, Finance, and Admissions functions. This is a dynamic role that requires excellent communication skills, strong organizational ability, and a passion for helping students succeed in their academic journey.

Work Timings:

Melbourne Time: 9:00 AM - 5:00 PM

Location:

Remote (Work from Home) In-Office

Key Responsibilities:

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Academic Support

Assist students with course information, timetables, assessments, and documentation requests. Follow up on student submissions, attendance, and academic progress. Coordinate with teachers for schedules, learning materials, and student updates. Maintain accurate student records in systems like MS Teams.
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Finance Support

Record student payments and send receipts to students/agents. Reconcile bank transactions in Xero. Generate invoices for tuition fees, sub-leases, utilities, and office expenses. Review and record agent commission invoices, track outstanding & paid amounts. Follow up with students for pending tuition payments. Process refunds and respond to finance-related inquiries.
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Admissions Support

Process enrolment applications submitted via email, fax, or mail. Prepare letters of offer and coordinate deposit payments with Finance. Manage student enrolment (agreements, ID docs, health insurance, etc.). Prepare weekly enrolment reports and share updates with management. Handle re-enrolments, withdrawals, and cancellations with proper documentation. Maintain accurate records in the Student Management System (SMS). Liaise with students, agents, and internal teams to ensure smooth processes.

Required Skills & Qualifications:

Minimum 5 years of experience in student support, admissions, finance, or related operations. Excellent English communication skills (spoken & written). Prior experience in international student services, BPO/KPO, or calling processes preferred. Familiarity with MS Teams, Xero, and Student Management Systems is an advantage. Strong coordination, documentation, and organizational skills.

What We Offer:

Competitive salary based on experience. Flexible Remote & In-Office options. Opportunity to work in an international education process. Exposure to Academic, Finance, and Admission operations. * Growth opportunities within a fast-paced global environment.